My active Mail Collector does not fetch emails

Mail Collector can only work if all settings are correct and the third-party account allows a mail collector function.

If you have set up a Mail Collector in your GMX account and it is not fetching emails, it might be due to the following reasons:

Wrong/outdated credentials for your external account

You have set up the Mail Collector with incorrect or outdated login credentials. This might be the case if you have changed the password for your third-party account.

Delete Mail Collector for that account and set it up again

  1. Log into your GMX account at www.gmx.com.
  2. Under the Email tab, click on Add email account in the left-hand menu.

    Open Mail Collector settings

  3. Click on the Delete icon next to the account that is not working.

    Delete Mail Collector via trash icon

  4. Confirm by clicking on Delete.
  5. Create the Mail Collector account again by clicking on Add an email account.
    You can find further information on our help page How to set up Mail Collector.

IMAP deactivated in your third-party account

Some email providers deactivate IMAP by default. In order to import emails from this account into your GMX inbox, you have to active IMAP.

How to activate IMAP

  1. Please check your third-party provider’s online help to learn how to activate IMAP.
  2. Activate IMAP in the account in question.
    Info:

    In some cases, it might be necessary to create a dedicated password for the IMAP function.

Mail Collector no longer works with this third-party provider

You might be trying to collect emails from a third-party provider that is no longer supported. In this case, your Mail Collector for this account will be deactivated. Emails that have already be collected will remain in your GMX inbox, but no new emails will be retrieved.

Enable automatic forwarding

  1. Please check your third-party provider’s online help to learn how to enable automatic forwarding.
  2. Set up automatic forwarding so that emails to this address will be forwarded to your GMX email address.

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