I still cannot log in

"E-mail" and "Password" field filled with incorrect data

You entered incorrect data when you were logging in. The incorrect data were saved in your browser.

Internet Explorer: Delete incorrect data

  1. Click the gear icon to open the menu.
  2. Click Internet options.

  1. Select the Content tab.

    Internet options

  2. In the AutoComplete section, click Settings.
  3. Remove the check mark next to Forms and User names and passwords on forms.
  4. Click Delete AutoComplete history....

    Deleting passwords

  5. Tick the box next to Form data and Passwords.
  6. Confirm with Delete and then OK.

    Deleting passwords

Firefox: Delete incorrect data

  1. Click the menu icon to open the menu.
  2. Click Options.

    Removing your recent history

  1. Click Privacy & Security.
  2. In the Logins & Passwords section, click Saved Logins....
  3. Select the entry you want to delete.
  4. Confirm by clicking Remove.

    Deleting passwords

Chrome: Delete incorrect data

  1. Click the menu icon to open the menu.
  2. Click Settings.

    Settings

  1. At the very bottom, click Advanced.
  2. In the Privacy and security section, click Clear browsing data.
  3. At the top, click Advanced
  4. Select All time and tick the box next to Passwords and other sign-in data.
  5. Confirm with Clear data.

    Deleting passwords

Corrupted cookies

Corrupted cookies may sometimes cause problems during login.

Internet Explorer: Delete cookies

  1. Click the gear icon to open the menu.
  2. Click Internet options.

  1. Select the General tab.

    Internet options

  2. Click Delete....
  3. Tick the box next to Cookies and website data.
  4. Confirm with Delete.

    Deleting cookies

Firefox: Delete cookies

  1. Click the menu icon to open the menu.
  2. Click Options.

    Removing your recent history

  1. Click Privacy & Security.
  2. In the History section, click Clear history....
  3. Only activate the Cookies entry.
  4. Confirm with Clear Now.

    Deleting cookies

Chrome: Delete cookies

  1. Click the menu icon to open the menu.
  2. Click Settings.

    Settings

  1. At the very bottom, click Advanced.
  2. In the Privacy and security section, click Clear browsing data.
  3. Select All time and tick the box next to Cookies and other site data.
  4. Confirm with Clear data.

    Deleting cookies

I have not used my Account for more than one year

You have not used your Account for a year and someone else has registered with your email address at GMX.

Create a new account

If someone else has registered with your email address, there is no way to get your email address back. You have to register at GMX with a new one.
Other issues

You cannot login because of other, possibly unknown underlying issues.

Possible solution: restarting your browser or app

If the suggested solutions in this article cannot seem to resolve your issue, try restarting your browser or app, with whom you are trying to log in to your GMX Account and retry.