Are you using an old app version?
Older versions of the GMX Mail App are not longer supported by GMX for security reasons. It is recommended that you update your mobile device in order to be able to use all GMX apps in the future.
Android: Use GMX Mail App for Android version 5.1. or above and Android system version 5 or above
Check your GMX Mail App for Android version.
Install the latest Version of GMX Mail App for Android.
You should also check your Android operating system version. in some cases this can cause login problems as well. Make sure
that you have instralled at least Android opreating system version 5 or higher.
Are you locked out of your account?
There are different conditions that cause your account to be locked by the system. Some of these do not show an error message
in the mobile view.
Solution: find out why you are locked
Log into GMX in your web browser and read the messsage you get after you have logged in successully. Follow the instructions shown there.
Is there a technical issue caused by GMX?
It could be that a technical problem at GMX has prevented you from signing in.
Solution: Have a look at the server status message at the top of the page.
All GMX help pages have a server information message in the upper section. Please read this message. or contact us if no issue is shown but you can still not log in.