Possible reasons for a hacked account
If your account or password was hacked, please see below
for the possible causes and the security measures you can take:
You have entered your login credentials on a phishing site.
A phishing email can be e.g. a fake email from a company
or government agency asking you to follow a link and log in with your user name and
password. The link leads to a fake website and the data entered there ends up with the
scammer, who can now use it to log in to your account. If you believe you have
inadvertently entered your GMX account login on a fraudulent site, please take the
following steps:
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Secure your GMX account by following the instructions under What do I do if I suspect my email has been hacked?
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Report the phishing site to us using this form.
You use the same password on multiple websites.
If you have registered on a website using your GMX
email address and the password that you also use for GMX, your GMX password is
also at risk if the database of that website is hacked. Please change your GMX
password immediately. As a general rule, you should avoid using the same password for
multiple sites.
How to change your GMX password
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Click Home and My Account.
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On the left side, click Security Options.
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Under Password click Change password.
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Enter your current password.
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Enter the new password in the two lower boxes.
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Confirm the new password by clicking Save changes.
Info:
Please note that a strong password does not need to be changed regularly.
However, it should consist of at least 8 characters, preferably 12 or more. The
longer your password, the harder it is to crack. It is also best to use a
combination of letters (upper- and lowercase), numbers and special
characters.
Your computer has been infected with a virus.
One possible cause of an email hack is that your computer
is infected with a virus or trojan horse that spies on your keyboard input. Please perform
a complete virus scan on your computer. If you do not have an antivirus program on your
computer, please install one to perform the scan. If the scan detects malware on your
computer, please follow the program’s instructions for removing it, then reset your
password.
Reset your automatic logins
If you suspect an email hack and you have saved auto-logins
for our Android app, iOS app, or MailCheck browser add-on, please follow the instructions
below to reset them:
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Click Home and My Account.
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On the left side, click Security Options.
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Under Reset auto-login, click Reset auto-login now.
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Enter your GMX password and confirm by clicking Save changes.