Forwarding an Extended Header

    The extended header of an e-mail contains relevant information with which the GMX customer support can help you in case of a problem.

    If you have questions about sending or receiving an e-mail, always send GMX customer support the text of the extended header. You can see the sending history of an e-mail with the help of an "extended header".

    1. Click the information symbol in the relevant e-mail. A window with the extended e-mail information will open.
    2. Hold down the left mouse button to select the text, and copy the selected text by pressing Ctrl + C.

      Open the extended header if you want to see the sending history of an email.
      View Image
    3. Open a new e-mail and paste the copied text into the message body by pressing Ctrl + V.
    4. Send the e-mail to the e-mail address specified by the customer support employee.

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