In most cases you can reset your password yourself without contacting customer support.
If you have saved a secondary contact email address in your GMX settings and it’s still valid, click Send to receive a password reset code at this address.
If you have saved a contact mobile phone number in your GMX settings and it's still valid, click Send and a text message with a password reset code will be sent to this number.
In some cases, you can view your password if you have it saved in your web browser. For detailed instructions, see Viewing Saved Passwords.
If you have not saved your contact information in your account settings or the information saved is no longer valid, a password recovery code cannot be sent automatically. Please click None of the above and follow the instructions.