Lost Encryption Data

If you have lost your encryption data, you can set up Encrypted Communication again using your recovery document.

You have lost your encryption data or forgotten your passphrase and you don't have a recovery document.

If you have forgotten your passphrase and your recovery document is unavailable, you won't be able to use Encrypted Communication anymore. You can't send encrypted e-mail or decrypt incoming e-mail. Unfortunately, we are unable to help you either - we don't have any spare keys.

Resetting Encrypted Communication

  1. To reset encrypted communication please contact our support team.
  2. Once Encrypted Communication has been reset, you can set it up from scratch.
  3. Invite your contacts again and give them your new public key.
  4. Make sure you store a recovery document this time.