I know my e-mail address and password, but I cannot log in

A failing login can have several causes. Maybe you have a typo, changed your password recently or another problem is causing the login to fail.

Typing errors

You have a typo or some keys of your keyboard are broken.

Typo?

  1. Enter your password in a field where it is displayed in clear text. If your password is correct, copy it into the Password field.
  2. Correct any typing errors.
  3. Check your login details.
Caps Lock is active

Caps lock (the key above the shift key that causes all typed letters to be in CAPITAL case) is active. Your password is case sensitive.

Typo?

  1. Deactivate Caps Lock.
  2. Correct any typing errors.
  3. Check your login details.
"Password" field filled with the old password

You changed your password recently. The incorrect password is still saved in your browser.

Internet Explorer: Delete saved passwords

  1. Click the gear icon to open the menu.
  2. Click Internet options.

  1. Select the Content tab.

    Internet options

  2. In the AutoComplete section, click Settings.
  3. Remove the check mark next to Forms and User names and passwords on forms.
  4. Click Delete AutoComplete history....

    Deleting passwords

  5. Tick the box next to Form data and Passwords.
  6. Confirm with Delete and then OK.

    Deleting passwords

Firefox: Delete saved passwords

  1. Click the menu icon to open the menu.
  2. Click Options.

    Removing your recent history

  1. Click Privacy & Security.
  2. In the Logins & Passwords section, click Saved Logins....
  3. Select the entry you want to delete.
  4. Confirm by clicking Remove.

    Deleting passwords

Chrome: Delete saved passwords

  1. Click the menu icon to open the menu.
  2. Click Settings.

    Settings

  1. At the very bottom, click Advanced.
  2. In the Privacy and security section, click Clear browsing data.
  3. At the top, click Advanced
  4. Select All time and tick the box next to Passwords and other sign-in data.
  5. Confirm with Clear data.

    Deleting passwords

Incorrect email address and/or password

You are entering an incorrect e-mail address and/or password.

Try other login data

Try log in with another e-mail and/or password.

Reset your password

  1. Reset the password by visiting this page: https://password.gmx.com.
  2. Follow the instructions on your screen.